I'm a service designer working at the intersection of health and design, and I love what I do. Designing and executing strategies that span the entire service and product development lifecycle - from fuzzy discovery research all the way to usability testing - is what makes my day every day.
I come from a Medical Science background. After completing an undergraduate degree in Life Sciences, I detoured from the traditional academia path to enter the design space. I did a Master's degree in Translational Research in Health Sciences, where I learned how to use human-centered design thinking to translate research insights into actionable ideas to address gaps and unmet needs in health.
I now work as a Design Researcher and Service Designer at OpenLab, an innovation shop at the Toronto General Hospital, University Health Network. My work focuses on using UX research & design, storytelling, and co-design methods to problem-solve.
My specialty? I am very comfortable with ambiguity and enjoy self-directed learning. I will go the extra mile to make sure I deliver exceptional work.